damientrail.com is committed to providing a seamless shopping experience for our customers. If for any reason you are not completely satisfied with your purchase of Outdoor and Travel products from our store, we offer a straightforward Return and Refund Policy to ensure your peace of mind.
Returns:
- All return requests must be initiated by contacting our customer service team via email at [email protected]. Please include your order number and the reason for the return in your email.
- Customers are responsible for the return shipping costs, unless otherwise agreed upon with our customer service team.
- Returned items must be in their original packaging, unused, and in the same condition as when you received them.
- We recommend using a trackable shipping service for your return to ensure its safe arrival.
Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If your return meets our return policy criteria, we will process your refund to the original method of payment within X business days.
- Please note that shipping costs are non-refundable.
Exchanges:
- If you would like to exchange an item for a different size or color, please contact our customer service team to arrange the exchange process.
- Exchanged items will be shipped out once the original item is received and inspected.
International Returns:
- For international returns, customers are responsible for all return shipping costs and any applicable customs fees or duties.
- We recommend clearly marking the package as Returned Goods to avoid any delays in customs clearance.
We strive to make the return and refund process as smooth as possible for our customers. If you have any questions or need assistance with your return, please dont hesitate to contact our customer service team at [email protected].